FAQ's
Welcome to our FAQ, we are so happy to have you here!
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
My shirt is damaged, what do I do?
First of all, I'm so sorry that happened, SECOND you can definitely request a return via addyvin@birdhivedesigns.com.
Damaged merch on arrival is a definite return, especially within 30 days of receiving the package! You can ask for an exchange or a full refund.
My Package never came, what do I do?
Check your email for tracking your package, and if that doesn't give you enough info you can email addyvin@birdhivedesigns.com to see if there is any more shipping info on our side so we can compare notes.
The BirdHive is not responsible for stolen items, but if it was lost in the mail, we can definitely get you a new one sent!
How long with it take to get my package?
Everything is made AFTER you order it! So first it can take between 2-5 business days to print/create your order, then an average of 2-5 business days to be delivered.
We make make the art here, but it is printed at Printful distribution centers in California, North Carolina, and Texas
Can I return my order?
You can return your order for a full refund within 30 days of receiving your package. Please email addyvin@birdhivedesigns.com for further instructions
Products
Below are some common questions about our products
There's a Design I really like, but I can't find it on a hoodie/sticker/shirt/etc..?
NO problem! We are print on demand, so just shoot us an email at addyvin@birdhivedesigns.com about the product you want and we can make it available for everyone!
What printing process do you use for shirts?
We use Direct To Garment (DGT) printing. This means we use colorful inks that soak into the fibers of the shirt so they stay flexible and breathable!
What is DTG printing?
DTG, Direct to Garment, designs are printed using non-toxic vegan inks that ensure the garments are safe for adults and children. DTG-printed designs soak into the clothing fibers. This prevents cracking over time, and allows the design to be flexible, so it moves with you. The process uses machines that are energy-efficient, produce zero wastewater, and are sustainable